Refund policy

RETURN POLICY FOR ORIGINAL ARTWORKS

In accordance with Finnish and EU consumer protection laws, you have the statutory right to cancel and return your purchase of ready-made original artworks within 14 days of receiving the item, without giving any reason.

 

RETURN COSTS

The customer is responsible for all return shipping costs.

 

CONDITIONS FOR RETURN

The item must be returned in the same condition as received, securely packaged in its original packaging, and must include a tracking method. The return process must be fully finalized within 14 days from the notification of cancellation.

To initiate a return for original art, please contact us first at hello@hennilaine.fi.

 

RETURN POLICY FOR DEFECTIVE OR INCORRECT PRINTFUL PRODUCTS

For prints and products fulfilled by Printful, we follow Printful’s quality policies:

If a product arrives damaged, defective, or is the wrong item due to an error on Printful's/our part, it will be replaced or refunded.

You must notify us immediately at hello@hennilaine.fi if there are any issues with your print order.

Please keep in mind that the customer is responsible for all return costs if a physical return is required by Printful. The return method must match the original delivery standard, including proper packaging and tracking, and must be finalized within 14 days.